1 reviews | Active since Apr 2017

12 Apr 2017, 17:29

Vodacom your service is awful

<p>Vodacom has many tentacles - online, stores etc. None of them are capable of communicating with one another. Finding a live human being to assist without wading through awful voice menus and rude customer consultants is a total customer experience nightmare. I upgraded with you on Friday. You migrated my contract prematurely and now I have no service. Instead I must now return to the store (because apparently in our technological age we must resort to this). Now I have no service. Glad of the 30 day return policy since I will be making good use of it</p>

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Replies (2)
Vodacom
Vodacom's reply13 Apr 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Apr 2017, 09:22
Official

Dear Kathy

Please note that feedback has been sent to you via email.

Regards,

RJ