Vodacom! Your service is at the lowest level ever!

<p>I have now phoned your upgrades department on three occasions over the last three weeks, calls lasting in excess of 15 minutes. I requested a premature upgrade, which your call centre approved. I ordered the A5 2016 and gave all details for delivery. After a week I phoned your upgrades department again, just to be told that the A5 was discontinued! Yet no-one could phone me to tell me this, to quote your agent, “you would have waited till Kingdom come”. So, I ordered the S6, a week goes by….and Nothing! No call from confirmations, Nothing! So I phone this morning again – after going through your security questions patiently, the agent tells me that the upgrade order for the S6 was never done! Really Vodacom?? Is my time nothing to you? How arrogant can you as a company be? I asked to speak to the manager, the agent puts down the phone….after 17 minutes??</p> <p>Is this how you treat your customers, I have been your customer for 18 years!! How come you do not even offer any service escalation path? I need help with this query Vodacom!!</p>