Vodacom, Your service & how you handle your customers is So Bad! I wanna give you a Zero, but that's not possible that's the only reason you got the 1 Star you don't even deserve!

I have a vodacom sim only deal of R250pm, the service provider didn't debit some time in September 2021. I called & they assisted by giving me a reference I can use to make an eft and I was fine with it. I keep paying with an eft every month since then, fast forward to Saturday the 12th of March I get a call from 1 of their rudest agent telling me my account is in arrears of R600. In shock I ask how? Become I've been making payments & my service is not disconnected? Well Apparently ever since September last year, they've been "trying" to debit on my account (this doesn't appear on my bank statement) and it's been declining every month. Each time it declined I was charged R108! Every month For 6 month, they've been quite, my sim was never suspended. When I asked this lady why was I not contacted to be changed to cash payments instead of debit. She hung up the phone & my service got suspended immediately. I complained on Twitter they DM me saying they want to assist, they proceed to ignore me with no feedback. They're account is instead acting "Savage" on the time line trying to look cool. Fine, I call them on Monday the agent tells me there's nothing she can do but change me to cash payments now to avoid future charges but I still have to pay the R600 for reconnection. What the actual F***!!