TM
Thobekile M

1 reviews | Active since Jan 2016

29 May 2018, 19:36

VODACOM YOUR ******** US NOW

My dad had a contract with vodacom and he completed his 24 months paying for the headset and his benefits, after the 24months he went there for an upgrade and they informed him that he can’t take an upgrade because his still owing an amount of R5000 for the headset “okay really” how possible is that while he was paying the same amount for the 24months.

They informed him that he hasn’t completed paying for the headset how possible is that what hell happened???? Which network does that Someone please tell me.

I’m so angry and ****ed because the guy who helped him at vodacom (consultant )that day told him that there was ***** that was done under his account and he can see who was helping my dad before when he was renewing his contract.

The person that helped him is still showing on their system but the guy just said he can’t do anything. What the hell is going on with this.

My dad has had this vodacom account for more then 10yrs and now they think that they can just do fruad and just get away with it just like that NO IT WONT HAPPEN.

He won’t pay the R5000 but he wants to do an UPGRADE. I want someone from vodacom to call me regarding this matter.

I’m really angry with VODACOM ?

0
Replies (2)
Vodacom
Vodacom's reply29 May 2018, 20:10
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 May 2018, 11:48
Official

Hi Thobekile

We tried calling on the contact number you have provided and we have responded via email to your gmail address provided.

Kind Regards

DL