Vodacom - Your *********** and unhelpful telecom partner

<p>On 3 January 2017, i contacted Vodacom to cancel one of the four numbers i have with them. This was a data line not being used anymore and i clearly stated this was to enable me to contract another voice line.</p> <p>Experience:</p> <p>1) Vodacom processed this request and on 7 January 2017 they cancelled the wrong contract number i.e. my original contract number which i have had since 1998 which also supprted my vodamail facility over the same period</p> <p>2) Vodacom took more than two weeks to activate my new contract number signed at Makro. Thanks to Makro staff for their diligence and continuous follow-up and feedback to the resolution</p> <p>3) After numerous 3-5 hour calls to the contract center, being dumped, being transferred between pre-paid-contracts-retention-accounts (note no complaints departmet available), being told :"my department cannot deal with this", being transferred to management? - i would not even call them supervisors, being promised escalation, being promised resolution and re-instatement, being promised to be called back, I now report the following:</p> <p> - 39 days later i sit with no access to my email</p> <p> - 39 days later the original contract telephone number still has not been re-instated from Pre-paid to Contract</p> <p> - they have at least been able to process my original request cancelling my data line.</p> <p> </p> <p>My experience - many Vodacom Staff treat customers with indefference, contempt, apologies with no meaning, disrespect, and lack even the most basic levels of competence and knowledge of escalation procedures. Draw my call reports and if you cannot find my numbers send me an email and i will supply.... oops i cannot receive your emails my email has been disabled by you.....</p>