VODACOM - your incompetence shines once again!!

Vodacom - useless AGAIN!! After applying for a contract with Vodacom, and having had it approved at the Tzaneen branch, I was told that unfortunately they didn't have the device in stock. Seeing as I would be travelling to Polokwane the following day, I was told that I could check if one of the Vodacom shops in Polokwane had stock of this item... which I did. After sitting in the Polokwane shop for two hours, I was told that the application, which had been previously approved with NO upfront payment required... now wants an upfront payment of R14000!! How can it be approved with no upfront payment, and now there is and upfront payment of such a ridiculous amount??? So they sent a request to their main office to remove this upfront payment, the application was reviewed and returned, STILL with a requirement of a R14000,00 upfront payment!! Being that I was now running late for work which is an hour's drive from Polokwane, I was forced to cancel the entire deal and walked out in tears! Why are there certain organizations that manage to get one into tears of absolute anger and frustration! How can there be SUCH incompetence that runs deep in the veins of some companies! I am livid!!!