JP
Jacobus P
1 reviews | Active since Aug 2023
04 Aug 2023, 10:13
VODACOM ***** YOUR DATA
Vodacom is *****ing my Data. I bought 2GB only valid for 1 day expiring 2023/08/03. Then I bought a further 3 GB anytime Data & 3 GB You Tube Data using Airtime as payment. When I woke up on 04/08/2023, only 2GB anytime data was available. They take data as they feel good.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Aug 2023, 12:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2023, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Aug 2023, 14:24 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we went though your purchase history and can confirm that only two bundles were purchased with your airtime. Our records indicate that you purchased a 2GB valid for 1 day and a 2GB bundle valid for 30 days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we went though your purchase history and can confirm that only two bundles were purchased with your airtime. Our records indicate that you purchased a 2GB valid for 1 day and a 2GB bundle valid for 30 days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2023, 14:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we went though your purchase history and can confirm that only two bundles were purchased with your airtime. Our records indicate that you purchased a 2GB valid for 1 day and a 2GB bundle valid for 30 days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we went though your purchase history and can confirm that only two bundles were purchased with your airtime. Our records indicate that you purchased a 2GB valid for 1 day and a 2GB bundle valid for 30 days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,