Vodacom you suck: it would be more pleasurable riding a porcupine whilst naked than continuing to try and get assistance from a " support team" that is anything but....

A good example of what lack of competition does: supports utter incompetence, indifference towards customers, sheer laziness: in short, if I could, I would shut down my account, but where would I go that is any better??!! However I have closed all my contracts with Vodacom except for the one under discussion. I have been trying to activate the one number facility so I can use my Apple watch without the iPhone present: on the face of it a very simple thing to do: not with Vodacom!! Since Friday last week, I have spent upwards of 9 hours of my time on phone calls, emails, SMS's, trying on countless occasions to activate based on the instructions of the Vodacom " support specialists", visiting stores, and here I am 6 days later, having just received an email advising that " Dear customer Your service request no EC-2947-2VJOP9 has been closed Kind regards Vodacom Business Support Team". But I am still unable to activate the one number service!! So Vodacom's solution is to just shut down the communications so I have to start all over again!! Must be wonderful to have a business where you don't have to perform as the customers have no option to go elsewhere due to no competition. And phoning doesn't work as they advise you they can't help: you must send an email. Going to a store is also singularly unhelpful, as they advise you that, wait for it, they can't help you, you must send an email. The system supports the incompetence and laziness and does nothing to assist the customer. Is there any way to get past the script-readers to someone who might actually want to help? Doesn't seem like it.