AF
Alex F
1 reviews | Active since Feb 2020
29 Feb 2020, 08:40
VODACOM YOU SUCK!
My Vodacom service has had a "No Service" status since 17h30 yesterday, the 28 February 2020. I can't even phone Vodacom Customer Care from my phone using the "free" contact number 135. I have tried Customer Service from a landline. The voice mail asked me to enter my cell phone number twice and then said it was not recognised and I should phone again later. This is a shambles! The downtime website is unclear as to where there is no service. I live in the Honeydew Manor area. How do I find out when the service will be restored if I cannot reach Vodacom customer service at all???????????????????????????? VODACOM YOU SUC****!!
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Replies (2)AF
Alex F's updateReviewer Update
29 Feb 2020, 12:15Good day
It appears that my line has been de-registered and because of this status I am not able to get through to the Customer Care service. There is no reason for the de-registration of my number. Account is up to date.
What do you suggest i do?
Thanks in advance.
It appears that my line has been de-registered and because of this status I am not able to get through to the Customer Care service. There is no reason for the de-registration of my number. Account is up to date.
What do you suggest i do?
Thanks in advance.
AF
Alex F's update29 Feb 2020, 12:15
Reviewer Update
Good day
It appears that my line has been de-registered and because of this status I am not able to get through to the Customer Care service. There is no reason for the de-registration of my number. Account is up to date.
What do you suggest i do?
Thanks in advance.
It appears that my line has been de-registered and because of this status I am not able to get through to the Customer Care service. There is no reason for the de-registration of my number. Account is up to date.
What do you suggest i do?
Thanks in advance.
Vodacom's replyOfficial
29 Feb 2020, 21:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Feb 2020, 21:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team