Vodacom you suck big time!!!

For the last 2 months I have been back and forth to vodashops , walk in centre at Menlyn.In January 2016 after receiving my first statement from Vodacom in a while , I contacted Vodacom to discuss my account that showed I had a credit balance of R1886.09, to be honest I never seen so bad service in my entire life , not sure if all agents receive the same training at Vodacom , but I have been sent from pillar to post , without sorting out my issues. I previously had 4 contracts with Vodacom that subsequently expired and was all allocated to new clients .I eventually went to vodashop kollonade , where the fool tried to open a new contract for me without even solving my issue , thereafter I ended up at the walk in centre in Menlyn, where the agent at least knew what he was doing , we concluded that I had a credit and that I should email [Email Removed] as I did not have all the required docs , did that on the 15th, to my surprise this morning when trying to follow up , as I had no response in 2 weeks , I was told I owe Vodacom more than R2000 , whilst my statement shows otherwise, I am stunned to say the least.