DT
Desiree T

1 reviews | Active since May 2013

14 Jul 2015, 15:59

Vodacom you suck big time!!!

I submitted the below below complaint on the 27th , just to show how much Vodacom values their clients , they did not even bother to respond , Vodacom you suck!!!!<br> <br> I was instructed by the Vodacom call centre to visit any Vodashop to reactivate my numbers , after paying up all my arrears .Cannot believe that I wasted about a hour , my time and petrol and still left without reactivating my numbers. As a customer service professional myself , I find it quite appalling at the level of service provided especially by the call centre. When I phoned in they assured me that the Vodashop would be able to assist me without hassles , however when I got there at Vodacom 4U Kollonade , my nightmare started , they checked my account , according to the lady they could not assist , and that I should go to the Vodashop a few stores away , after repeating my request again they had to call the callcentre , who in turn send us from pillar to post , I eventually , after 40 minutes , decided to give up as I could not get any joy .What I fail to comprehend is that I was not trying to open a new account or report a fault , and yet no one could help me , if that's the way they treat their customers the

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2015, 12:14
Official
Hello diksus,

We do thank you for the posting.

The matter has been referred to a senior consultant.

Kind regards
Vodacom Consumer Website