Vodacom you suck

My father passed away 5 months ago. I was asked to send ALL the relevant documents to deceased@ vodacom.co.za & after a weekI called to followed up only to be told there is no email address like that, pls send ALL documents to legal.collections@ vodacom.co.za , which was done, we went to the vodacom store & were able to transfer 1 number. On enquiry we were told the death certificate was missing. Last week we went back to the store with ALL the documents, filled in ALL the paperwork again & were told we would get a call confirming the transfer. I got a call informing me that my mom (86 years old) doesn’t qualify for the transfer as her credit score was to low & she has 90 days to improve them. My dad left my mom with comfortable pension. I call ********** yesterday asking to speak to a manager & had to explain why, was then transferred to different department where again I told my story. I was told to hold on for a manager.....28 minutes later he greeted me and GUESS what.... The CALL was dropped. I am done with your pathetic service arrogance of call center & lack of knowledge dealing with estates & advise anybody to avoid them !!!!!