1 reviews | Active since Jul 2017
Vodacom - You Suck
I moved to Kempton Park mid Jan 2021, internet and data no issues (using a mobile router). From 21 Jan 2921 I lost connection, thinking nothing major of it as it could be the areas in the house. In Feb 2021 I contacted Vodacom, did a manual reset with the Consultant then she opened a query for me as it turned out to be a network issue. A week later I got a call from a technician. The problem is at the airport and the issue has been escalated to Telkom. Query closed. I have been fighting with Vodacom on a near daily basis. All I have been getting is Thank you for your patience and understanding. I have kids that do home and online schooling. How do you do schooling with downloads of less that 2mbps (sometimes 0mbps) and uploads of less than 2mbps? They send you a link to check the progress but I cannot access it as I cannot connect to the website. It takes about 10 minutes to connect after restarting the router, my phone, changing from Wi-Fi to Data only to get internet may not be available. WhatsApp calls reconnect until it cuts off, video calls I can no longer make. Normal calls drop. Vodacom knows and has known about this network issue for a long time. I cannot wait for the day I can cut ties with them. They are quick to take their money but as soon as you have an issue they do absolutely nothing. Do I recommend Vodacom? NO. Unless you want endless issues and problems.
