LW
Laresa W

1 reviews | Active since Jul 2017

06 Mar 2021, 21:00

Vodacom - You Suck

I moved to Kempton Park mid Jan 2021, internet and data no issues (using a mobile router). From 21 Jan 2921 I lost connection, thinking nothing major of it as it could be the areas in the house. In Feb 2021 I contacted Vodacom, did a manual reset with the Consultant then she opened a query for me as it turned out to be a network issue. A week later I got a call from a technician. The problem is at the airport and the issue has been escalated to Telkom. Query closed. I have been fighting with Vodacom on a near daily basis. All I have been getting is Thank you for your patience and understanding. I have kids that do home and online schooling. How do you do schooling with downloads of less that 2mbps (sometimes 0mbps) and uploads of less than 2mbps? They send you a link to check the progress but I cannot access it as I cannot connect to the website. It takes about 10 minutes to connect after restarting the router, my phone, changing from Wi-Fi to Data only to get internet may not be available. WhatsApp calls reconnect until it cuts off, video calls I can no longer make. Normal calls drop. Vodacom knows and has known about this network issue for a long time. I cannot wait for the day I can cut ties with them. They are quick to take their money but as soon as you have an issue they do absolutely nothing. Do I recommend Vodacom? NO. Unless you want endless issues and problems.

0
Replies (2)
Vodacom
Vodacom's reply07 Mar 2021, 10:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LW
Laresa W's update09 Mar 2021, 16:39
Reviewer Update
I have received a call from a staff member. My data speed is faster but my mobile router speed is still very slow between 0.45 & 1.58 for download and upload is between 1.2 & 4.54 for upload