RvdM
Rentia van der Merwe

1 reviews | Active since Mar 2012

01 Apr 2015, 14:45

Vodacom you SUCK!

On 21-02-2015 I went in to Vodacom for an upgrade. On 27-03-2015 I received a sms from Vodacom, informing me that my contract will change from an U choose flexi 100 to a U choose flexi 110 on May 1, 2015. The U choose flexi 100 cannot even be found on their site now. After 5 attempts, 3 working days and over 2 hours later, their call centre informed me that there was a price hike and in stead of R179.01, I will now be paying R199.51. Surely they knew a month before this 'increase' that they will be hiking their prices? It's not the money, it is the principle. This is a breach of confidence. I always thought a contract is binding, but obviously not with them. <br> <br> Vodacom, you took your loyal customers for fools. BIG MISTAKE!! All you needed to do was to give me the higher price

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2015, 15:38
Official
Hello Rentia2012,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

This matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards,
Vodacom Consumer Website Team