1 reviews | Active since Mar 2012
Vodacom you SUCK!
On 21-02-2015 I went in to Vodacom for an upgrade. On 27-03-2015 I received a sms from Vodacom, informing me that my contract will change from an U choose flexi 100 to a U choose flexi 110 on May 1, 2015. The U choose flexi 100 cannot even be found on their site now. After 5 attempts, 3 working days and over 2 hours later, their call centre informed me that there was a price hike and in stead of R179.01, I will now be paying R199.51. Surely they knew a month before this 'increase' that they will be hiking their prices? It's not the money, it is the principle. This is a breach of confidence. I always thought a contract is binding, but obviously not with them. <br> <br> Vodacom, you took your loyal customers for fools. BIG MISTAKE!! All you needed to do was to give me the higher price
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
