MS
Marcelle S
1 reviews | Active since Sept 2019
19 Sept 2019, 15:07
Vodacom you suck!
If there was an option to select minus stars I would. Your service is absolutely shocking and disgraceful!!!!!!! I am unsure why you have a call centre and how you have managed to stay in business. I cannot wait for my contract to end so I can change. After waiting for 38 minutes from being transferred all over the place, your final agent decides to just cut me off.
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Replies (2)
Vodacom's replyOfficial
20 Sept 2019, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2019, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Oct 2019, 11:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply10 Oct 2019, 11:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team