CD
Carmen D
1 reviews | Active since Aug 2020
29 Oct 2020, 18:06
Vodacom you rock
I 'accidently' purchased a recurring data bundle and when the amount unexpectedly was deducted I immediately contacted customer service and spoke to an unhelpful consultant whose instructions to cancel it made no sense. I took to hellopeter and in no time Mahali responded and the issue was solved. His assistance really impressed me and a refund was given. I am really happy that educated consultants still exist. Thank you yet again for your awesome service.
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Vodacom's replyOfficial
30 Oct 2020, 07:03Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply30 Oct 2020, 07:03
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team