Vodacom - You pay for No service and No customer service

We signed up for a 24 month internet contract for 100mbps internet that we use for work and home. Our internet has been down for hours and Vodacom is impossible to reach. None of the customer services/care numbers can help (all automated so you dont speak to a person either), none of the online chats or bots can help, they aren't helping on their Facebook messenger or whatsapp number. So you get no service (internet service that you are paying for) and no customer service - like most networks you cant reach them and their responses are all automated. Dishonest and bad service