Vodacom... you owe me and its due

As a rule of thumb, I do not complain on public forums BUT this query has been dragging for over 2 years and now at a point where my data cannot be found and is on the 'old' system???? I have had it. Somehow the consumer act needs to help me out here.

This is the history. I was ****med by a Vodacom service provider (Vodacom back office rewards aka Rewardsco) that sells data bundles. The sales agent **** to me or had very little product knowledge. I complained about this on the 28th of November 2017 and after they listened to my recordings, I won the case and Vodacom or their service provider had to refund me. I have received a reference number for this. I've tried on many occasions to get the agent to response as nobody made an attempt to cancel the contract and refund me. After 3 years, I paid close to R10,000 in fees and now nobody can find the recording as the system changes (yeah sure thing, great but I don't care) I was then advised by Vodacom to cancel my contract. I can't get hold of anyone to cancel my contract... "oh we can't help you" I'm still paying for this service (and I would love to express this a bit more) Vodacom, you owe me close to R10,000 Its a ******* excuse that you can't help me because the service provider made the sale... i DONT CARE!!! Listen, I DONT CARE... it was REWARDSCO that represented YOU, VODACOM. YOU need to sort this out and refund me ASAP.

I've tried your call centre, I've tried your web, I've tried your app - no channel works and can help me. You are *****ing from me... every.month.