Vodacom you not worth the 2.3 star's you rated

<p>Vodacom your 2.3 star rating is lie, because this is not even a 40% service I have cancelled my contract numerous times. Initially in December 2016, I was told I can only go on to prepaid from January and was advised to call back in January 2017. I called back in January, contract was cancelled to my knowledge,I was told I will still be debit in February, but from the 1Feb I will be a prepaid subscriber, iv been buying data over and above my contracts 200mb received therefore will not notice if it's cancelled or not. On the 27th March Vodacom debit my account as if I was still on contract. The 1st line support of the call centre is a waste as those poor consultants can not assist and only log your complaint, and if you lucky get a reference number. I'm being told to wait 7-14days for an outcome and confirmation of my cancellation....how is this even legal, you taken money out of my account, that was not due to you, that's *******. I serve my 24months contract, been a loyal Vodacom client for 12 years, never once jumped for a better deal as Vodacom kept it's customers because of its service, but the last few years it's been pathetic ... can not deal with this bad service, I can pay for bad service elsewhere were data is way cheaper. </p> <p>Pls finish your escalation and give my money back.</p> <p>#can't deal</p> <p> </p> <p>Kind regards</p> <p>Sammy-Jo</p>