Vodacom - you need to honour your contractual obligation to perform, not just take our money where you cannot provide the service

Vodacom are happy to take your money as a contracted business, but they cannot provide the service. This does not mean they release you from your contract, NO, you have to struggle along trying to run a business, missing all your incoming calls and running up the driveways to return 20 + calls and unless I take my computer with me, I cannot answer the queries. We have complained and requested help numerous times. The response is, effectively, sorry for us! In law vendors are required to perform specific to their contract. Vodacom takes no responsibility for their part.