NG
Natasha G

1 reviews | Active since Mar 2017

04 Apr 2018, 09:19

VODACOM YOU MAKE ME #$%^&* SICK YOU ARE THE WORST SERVICE PROVIDER

VODACOM YET AGAIN YOU HAVE MESSED UP MY ACCOUNT,YOU HAVE BEEN MERRILY CHARGING ME FOR 2 HANDSETS SINCE NOV 2017 AND NOW WHEN I BRING THE ISSUE TO YOUR ATTENTION THERE IS A WHOLE LOT OF BULL**** AS USUAL.ALL I WANT IS TO BE PAID BACK THE MONEY THAT YOU TOOK FROM ME,I DO NOT WANT MY VODACOM ACCOUNT TO BE CREDITED I WANT THE MONEY TO BE PUT INTO MY PERSONAL BANK ACCOUNT.YOU NOW SAY THAT THE MONEY WILL ONLY BWE PUT INTO MY ACCOUNT IF I WAS DEBITED FOR THE 2 HANDSETS ARE YOU GUYS #$%^&* STUPID I KEEP SAYING THAT YOU HAVE BEEN DEBITING ME 2 HANDSETS SINCE LAST YEAR NOVEMBER.YOU GUYS HAVE BEEN TAKING ME FOR A RIDE EVER SINCE I HAVE JOINED YOU .I ALWAYS HAVE ISSUES WITH YOU GUYS AND MY ACCOUNT THIS IS SO FRUSTRATING I WANT THIS SORTED OUT TODAY,

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Replies (3)
Vodacom
Vodacom's reply04 Apr 2018, 09:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Apr 2018, 12:53
Official

Dear N Gounden

As per our telephonic conversation, I can confirm that the second handset instalment was removed. Updates will be provided to you.

I will also respond to you via email.

Kind regards

Rashieda

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Apr 2018, 10:45
Official

Dear N Gounden

As discussed on Friday, the refund was created and approved. I have also responded to you via email.

Kind regards

Rashieda

Vodacom Consumer Website Team