Vodacom, you make me cry

<p>I have recently been receiveing exceptionally high bills due to exceeding my data limit but my Vodacom portal is incorrectly reflecting how much data I have left and all your consultants can say is we are 'sorry for the inconvenience'. In an effort to avoid this data situation I topped up with 500MGs 3 days ago and the money has been taken out my account but its notreflecting with Vodacom. I have phoned them about 15 times in the past 3 days and I keep getting a different story. Today the first consultant I spoke to said I must phone back later because the system is down and she will put me through to the 'Solutions Team' and then I phone back, which was a struggle all in itself, the next consultant says that they don't have the direct line to the 'Solutions Team' even though I have been told they will put me through and I have in fact been put through to them before. I have also been given the call back option because your systems seem to be offline majority of the time but nobody ever phones me back.</p> <p> </p> <p>So now I am being charged out of bundle rates yet my account does not reflect my correct data usage and in an attempt to mitigate the problems associated with YOUR system error I buy data and now you have taken my money but I have no data and nobody will assist me. I have wasted hours of my life trying to resolve this as calmly as possible but I am now beyond disgusted with your level of service. This is completely unacceptable.</p> <p> </p> <p>I have been a loyal custumer for many a year but I am very quickly appraoching the point of disgruntled ex-customer. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>