Vodacom, you lost a customer!

I am absolutely appalled by Vodacoms service! They have zero service delivery skills and are not in the least bit responsive to my requests and queries.

I placed an order for a cell phone and despite numerous requests to have it finalized, I was advised that I couldn't do so because I called from a Mtn number.

I advised customer care that my Vodacom sim card was not in working order and they went on to say that in order to finalize my requests they need to contact me on my vodacom number and that nothing can be done.

Seriously, is this really how it works? I'm confused!

You really can't be that keen on rejecting new business because I called from a rivals network.

I guess they will continue calling a vodacom number that is currently off instead of securing a deal by contacting me on my back up mtn number!