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Aviwe D
1 reviews | Active since Feb 2022
17 Feb 2022, 12:28
Vodacom You Have Lost A Customer
I will never in my life buy at the vodacom online store. I purchased a tab with them and I want to return it within day 1. None of the agents were able to help me, instead they bounce around the departments without any help. I'm now even blocked from calling because I've called multiple times, as if it's my fault. No one responds to my emails. Vodacom you have lost a customer due to your poor service and lack of training your agents.
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Replies (1)Vodacom's replyOfficial
17 Feb 2022, 13:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Feb 2022, 13:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
