Vodacom you have **** to me enough

Dear Vodacom

on the 9th of May 2019 i submitted to you that an account had been **********ly opened using my details. I was happy when on the 22nd of May 2019 i received the following reply.

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query has been resolved. All credits have been passed and an update [to your credit profile] has been submitted to the Credit Bureau.

Have a pleasant day further.

Regards Vodacom Consumer Website Team

Well i pulled a credit report on the 15th of December 2019. The very same accounts still appear on my account as overdue and months behind on payments. So Vodacom please explain were you feeding me a blatant lie or do you just not care. This power to you nonsense is just your way of making sure if we dont owe you any money we should just find ourselves suffering your incompetence.

Phumzile Kondile claimed to be assisting me. Since your accounts still appear on my credit profile can Phumzile tell me exactly what she did because on my side it seems clear. I must made to complete form after form after form for nothing. I swear i know you're going to call me and say "We apologise for any inconvenience caused may you please forward all your relevant documentation regarding this atter." Go ask Phumzile Kondile if she left go check her emails.

So what must i do now.