Vodacom .... you have disappointed me again - I used to be a happy customer of yours, now I am embarrassed to say that my service provider is Vodacom

So .... today is the 27th of December 2020 and after many phone calls to Vodacom and many promises by the staff members at customer services that I have spoken to that my query has been escalated to management - I am still sitting without my fibre connection at my new property. Frustrating and disappointed is an understatement!!!

The person I spoke to at customer services today asked if I have sent my relocation form through ? HHEELLOOOOOOOO, I sent it through on the 18th of November already. Read all the facts that appear on your little screen before you ask me such stupid questions. Fami****ise yourself with the history of this query before you talk to me, please !! I'd rather be put on hold while you get to know the history of my query than being asked stupid questions that just make my blood boil. And guess what the outcome of today's phone call was ............... "I have escalated it to a manager at the relocation department and they will provide feedback". If I have to hear that again I am going to vomit in my shoe !!!!!!

Vodacom - you used to be the leading company in your industry! What the f***has happened?

I asked the customer services person this morning if there is actually a management team that is allocated to relocations? I am struggling to believe that they really exist.

And you better believe that my debit order will go off on time this month and I am paying for a service I have not had since the 14th of December 2020. Quick to take but not so quick to delivery hay? I am going to fight about my account as I REFUSE TO PAY FOR THE SERVICE THAT I HAVE NOT HAD !!!

Read the Consumer Protections Act and brush up on your facts because I promise you I am on my way to your head office and I will cause such a scene and will not budge from your offices until my fibre line is sorted out.

Why does everything have to be a fight and a struggle?

I used to be proud to say that Vodacom was my service provider - now I am embarrassed and will not recommend Vodacom to anyone !!!

Get your **** together Vodacom !!