1 reviews | Active since Jul 2017

14 Aug 2017, 10:24

Vodacom you Dissapoint yet again

<p>Just when I thought there was hope for my relationship witj Vodacom after my last complaint that was eventually resolved..the disappointment has reared it's very ugly head again. I purchased R29 vodacom airtime just a few minutes ago, you then sent me your 'Everyone is different' sms and I purchased the 30mb of data for 3 days at R4, my background data and mobile data on all apps are off except for the one text I sent on whatsapp and guess what, all the airtime is gone and data has been depleted!!! This past week I have purchased so much airtime to convert just some of it to data and I cringe to think at the amount ive spent in one week because u guys continue to drain me financially! I have been patiently waiting for this contract to end (which u never inform ur contract customers of btw) just so that I will be able to spend less money on a different network! Fed up and furious doesn't even begin to describe what im feeling inside</p>

0
Replies (2)
Vodacom
Vodacom's reply14 Aug 2017, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Aug 2017, 15:13
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian