VODACOM YOU DISGUST ME!!!

September 2020 i cancelled a contract and asked them to put it on prepaid so that i can keep the number, every month since i was billed +- R180 for airtime that was given to me, i called through every month for them to stop giving me airtime as i had not asked for it and that the contract be cancelled and put onto prepaid. when i call through today, 16/02/2021 i spoke with a lady Dudu first who said that she can see on the system that it was supposed to have been cancelled and not sure why it isnt, i then receive an sms stating that i will receive an sms or email with the exact cancellation date until such time my contract is not cancelled, she then put me on hold for half hr until i cut the call and called again, thereafter i spoke with Silofelo who told me that it does not state on the system that i cancelled my contract and that he has to request for that, he was not helpful at all. i am ****ED OF WITH VODACOM, being a customer for 20 years and i get **** treatment like this! in this day and age with COVID people do not have money to waste as many of them don't have jobs and you get companies like vodacom who are robbing people. i want this contract cancelled and the number changed to prepaid NOW as i had to waste my time and energy being on the phone with people that do not know how to do their job!