DC
Dirk C
1 reviews | Active since Aug 2014
28 Dec 2019, 16:16
Vodacom you did it again, WELL DONE !!
Never again Vodacom for me, you lost a 20 year customer for life. Signed a 2 year contract in 2017, not even 10 months into the 24 month agreement all of a sudden the price increases by R80 a month. *** ??? After cancelling in June I went into Vodacom in July and they confirmed I am on prepaid. Still get billed in August and September again, reversed the debit order just to be charged again the next month with a R100 penalty. Reversed it again and now all of a sudden the "Legal team" is now handed me over. No calls from them at all to explain the reason for this utter BS. Well there you go. Cheers forever !!!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
29 Dec 2019, 11:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2019, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
