DC
Dirk C

1 reviews | Active since Aug 2014

28 Dec 2019, 16:16

Vodacom you did it again, WELL DONE !!

Never again Vodacom for me, you lost a 20 year customer for life. Signed a 2 year contract in 2017, not even 10 months into the 24 month agreement all of a sudden the price increases by R80 a month. *** ??? After cancelling in June I went into Vodacom in July and they confirmed I am on prepaid. Still get billed in August and September again, reversed the debit order just to be charged again the next month with a R100 penalty. Reversed it again and now all of a sudden the "Legal team" is now handed me over. No calls from them at all to explain the reason for this utter BS. Well there you go. Cheers forever !!!

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2019, 11:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team