VODACOM you ******!!!

<p>on the 1st January 2017 I received my normal airtime of R500 from my Vodacom contract. After receiving this airtime, I checked the amount of data I had and I still had 1Gig of data which was due to expire on 07 January so I saw no need of converting the airtime into data as yet. Same day I was travelling from the Eastern Cape to Gauteng so my mobile data was off most of the time, and my mobile data is always off, with no fail, when I sleep. Got up on 02 January to check my social media notifications and I was not getting any and I thought I should just check my balance just to make sure, as I know what Vodacom is capable of as a couple of years back, my data and airtime would go missing until I went public. To my surprise my balance was 0.00 airtime and 0.01 MB data. I quickly called the customer care line and they transfered me to a line where I could log a complaint. A guy by the name of Joseph helped me, so I explained to him the situation. He also confirmed that there is no way that R500 worth of airtime can be used within hours, with mobile data being off. He went on to explain the investigation will take about 4 days. He gave me a reference number and also mentioned that he would send the reference number via sms and a representative will call me for feedback, I still have not received that reference and have not received a call from Vodacom. A couple of days ago, Bonang Matheba also had the same problem and you were so quick to shut her up with a reimbur*****t. Is it because I'm a nobody according to you that you do not care to respond timeously to my complaint???Stop categorising people into social class groups, you do not know what I'm capable of. I pay a lot of money every month to Vodacom to receive such ****py service. I demand an answer on this and I want my airtime bac****!</p>