JP
Jody P

1 reviews | Active since May 2019

14 May 2019, 23:05

Vodacom - you bunch of idiotic, useless oxygen *******! A tree stump has more use than you.

What the actual hell!! I have a dual band WiFi connection. I wanted to change the SSID and the passwords for both the 2,4 and 5g connections. It turns out that the idiot consultant goes and changed my 5g SSID and password and my 2.4 is now disconnected. When I called again on their side it shows that my 2.4 is connected under the new SSID. This is completely wrong! I also requested on the 24th of April a breakdown on my data usage and it still hasn’t been sent to me! So now I don’t have a 2.4 connection at all and I still don’t know what is using the majority of my data. This is ridiculous. The person I called ****ed up my WiFi connections and now they can’t fix it! I bet nothing will come from this post, but I will post on all social media platforms now. My contact is ********** 203. Vodacom you are a useless, dumb, excuse for a service provider with even worse, *****ic consultants!!! You bunch of assholes better call me and send out a technician to fix my WiFi.

0
Replies (3)
Vodacom
Vodacom's reply15 May 2019, 07:05
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
JP
Jody P's update16 May 2019, 06:34
Reviewer Update
Why am I not surprised. You people are really that useless? I still haven’t received a call from you!!! Call me today!!!!! Or I will post comments everywhere, every day!
Vodacom
Vodacom's reply23 May 2019, 11:26
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please be advised that our attempts to contact you have been unsuccessful. Feedback from our Fibre Team states, the matter has been resolved. Should you require any additional assistance, please contact ***4 (free from Vodacom numbers).

Regards
Consumer Website Team