Vodacom - you are useless!!!

Probably the worst experience in my life.

I have been a loyal vodacom client for many years, interested in the flagship contracts. I recently called Vodacom (07-11-2022) to obtain cancellation figures for my contract as i needed to prematurely cancel because my handset was damaged due to a motor vehicle accident. I had taken my 36 month contract in Jun 2020, and had expected cancellation figures up until jun/jul 2023, however i was told my contract ends in Dec 2023. Now this raised alarm bells. When i queried with the consultant, they had advised that i query with the 'accounts' department. When i called the customer care the next day, i spoke to a consultant by the name of Janelle who advised there isnt such a department (problem 2) however we will log an 'S/R' to get this resolved as she also agrees my contract term is incorrect. No ref number was received (problem 3) I called back the next day - having to explain myself all over again. This time an S/R was raised (ref number ***) and i was ASSURED to be called back when this has been resolved. THE QUERY WAS RESOLVED, I RECEIVED AN SMS BUT NO CALLS BACK (PROBLEM 4). i called back the next day, to find out. Was told the termination date of the contract was still Dec 2023, so nothing changed. I demanded speaking to a manager. i was introduced to an Ibithaj (not sure if she provided her real name) who ASSURED ME she will call back - still waiting (problem 5). I tried to speak to her again, no one knows that name (problem 6) I THEN CALLED BACK THE NEXT DAY spoke to a consultant called Mpho, who yet again agreed that my contract term date is incorrect. She advised that she has raised this with her manager, a Theo Modeseli. Guess what, never hear from them again (problem 7) I CALLED BACK AGAIN Spoke to a consultant Sino (not sure of the spelling) who also agreed that my contract term date is incorrect. She introduced me to her manager (Zoey) who also agrees that my contract termination date is incorrect and vowed to called me back. guess what, NOTHING (PROBLEM 8)

IS THIS HOW VODACOM TREATS ITS CLIENTS?

PATHETIC IS PUTTING IT LIGHTLY

TO WHOEVER IS READING THIS STAY AWAY FROM THIS COMPANY

all i need are my correct cancellation figures because i am done with this company. pathetic service is putting it lightly and i have already contacted the ombudsman. Every call states that VODACOM is wrong, yet no one can correct.. filthy