1 reviews | Active since Aug 2015
VODACOM YOU ARE *******!!!
So I've upgraded online. A company called Like Minds contacted me to facilitate the upgrade. Upgrade was done and the device was delivered. I've logged in to the MyVodacom app and saw my airtime as per the contract and 50gb of data. Because of the upgrade, I assumed it was promotional data that you usually receive when upgrading When I received my bill, however, I saw that this 50gb bundle was added to my contract. I've called Vodacom to query this, they've transferred me to the online upgrades department. The consultant that assisted me is currently on leave and her supervisor called me back. I asked him to listen to the recording and also send the recording to me as I explicitly ask for the details of the quote. The 50gb data wasn't mentioned, agreed to or confirmed. When contacting Vodacom again as the supervisor didn't contact me after listening to the recording, I'm being told that the people are still on leave and will only return on the 6th of January, sorry this is going to be at a loss to me… The frustrating part is that NO ONE takes any ownership of this query. I wonder what you will say if I don't pay my installment and say I'll get to it once I'm back from leave, this will be at a cost to you… VODACOM CONTACT ME URGENTLY URGENTLY WITH A SOLUTION WITHOUT SAYING WE'LL CALL YOU ONCE EVERYONE IS BACK FROM LEAVE!!!!
