MG
Mehnaaz G

1 reviews | Active since Jan 2016

22 Dec 2023, 11:59

Vodacom you are shameless

Hi there, 3 weeks ago i took out 2 new contracts at Vodacom Repairs Store in Sandton City. I was very happy with the level of service i had received from Zonke as she went out of her way to ensure our expectations were met. Moving over from apple to android, i then encouraged my friends to do the same and referred them to the Vodacom store. Because of this +-10 of my friends were successful with their devices and contracts and theres more to follow. The problem arose when i called Vodacom imforming them about my referals and requested for a compensation. The request i made was about the Samsung watch at R69/per month over 24 months. I requested them to add it onto my contract which I was willing to pay for since my contracts are not even a month old. We were denied completely. Instead they mentioned they grateful for the referals but i cannot be compensated in any way. I do believe this is unjust and unfair especially since I put a great deal of effort into gaining them customers. I'm appalled and will now stop with the referals. Such a big company, its a shame!!

0
Replies (2)
Vodacom
Vodacom's reply22 Dec 2023, 13:44
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

MG
Mehnaaz G's update16 Jan 2024, 11:56
Reviewer Update
No one has contacted me to date. Very unprofessional!!