1 reviews | Active since Jan 2016
Vodacom you are shameless
Hi there, 3 weeks ago i took out 2 new contracts at Vodacom Repairs Store in Sandton City. I was very happy with the level of service i had received from Zonke as she went out of her way to ensure our expectations were met. Moving over from apple to android, i then encouraged my friends to do the same and referred them to the Vodacom store. Because of this +-10 of my friends were successful with their devices and contracts and theres more to follow. The problem arose when i called Vodacom imforming them about my referals and requested for a compensation. The request i made was about the Samsung watch at R69/per month over 24 months. I requested them to add it onto my contract which I was willing to pay for since my contracts are not even a month old. We were denied completely. Instead they mentioned they grateful for the referals but i cannot be compensated in any way. I do believe this is unjust and unfair especially since I put a great deal of effort into gaining them customers. I'm appalled and will now stop with the referals. Such a big company, its a shame!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
