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Lynne L

1 reviews | Active since Apr 2013

02 Nov 2020, 11:40

VODACOM YOU ARE SELF-SERVING

My husband and I and his business have been with Vodacom for more than 20 years. We have had a dispute with them since May this year. After several attempts to resolve this, we are in a worse position now. This is the worst company we have ever had to deal with NO CUSTOMER SERVICE AND NO COMPASSION. I guess the most important thing to them is their bottom line and NOT customer service or pride in their company to provide good customer service. We have spent hours trying to resolve the problem since May and now without a warning or notification they have just suspended all the numbers. We run a small business on these numbers and have been hard hit by COVID without an income during lockdown. SHAME ON YOU VODACOM YOU ARE A SELFISH COMPANY, JUST CONCERNED WITH MAKING A HUGE BIG PROFIT EVERY MONTH WITHOUT GIVING YOU CUSTOMERS (who provide you with income every month) A SECOND THOUGHT. Clearly this company has no conscience or any moral compass to provide any customer care.

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Replies (6)
Vodacom
Vodacom's reply02 Nov 2020, 12:09
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
LL
Lynne L's update02 Nov 2020, 13:45
Reviewer Update
Dear Vodacom, you will be unable to contact me on our cell numbers as YOU have chosen to suspend these numbers. The only way to contact me would be via email, please respond!

LL
Lynne L's update02 Nov 2020, 15:42
Reviewer Update
Thank you, but my husband did contact this number this morning and the issue has still not been resolved. Therefore I am of the opinion that Vodacom Legal Team are not equipped to resolve our problem or just don't want to find an amicable resolution. We would like someone from your management to contact us or forward a name that we could contact!
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Lynne L's update03 Nov 2020, 20:51
Reviewer Update
It is very sad that my husband has been a customer of Vodacom's for 24 years. It seems loyalty counts for nothing in this day and age, it's all about taking customers money, but no customer CARE at the end of the day. My husband has now been trying to resolve this issue for 5 months and I have sent email after email the last 2 days. We have yet to speak to someone who can actually help us. I would really like a senior manager in your legal department to make contact with us. Please Vodacom show a little compassion for a customer who has been with you for 24 years and restore my belief that you are a company who CARES!!

LL
Lynne L's update04 Nov 2020, 08:35
Reviewer Update
Please Vodacom can someone stand up and be that person who is willing to walk the extra mile for a customer! Is there someone working there who takes pride in their work and can at the end of the day say, "I made a difference in a customers life today"! Please Vodacom just help us resolve this issue as soon as possible. I am pleading with anyone who is willing to stand up and help us.
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Lynne L's update06 Nov 2020, 11:57
Reviewer Update
Thank you our query has eventually been resolved. I want to specifically thank Thato Chuene and his team for going over and beyond, to resolve our problems, you are certainly an asset to Vodacom. Thato you contacted us after hours and followed up everyday, to make sure everything was being resolved speedily. Thank you, it has restored my faith in Vodacom again, that there are employees working at Vodacom who CARE about their customers. That is what true Customer CARE is all about.