Vodacom you are putting yourself at shame! Poor service is not sufficient to describe this!

Absolute poor, unfriendly, unprofessional, disrespectful, unhelpful staff at subscribers collections division. Account was paid up in full (not sure where this account came from as I changes from Vodacom to Cell C about 3-4 years ago). Did application for vehicle finance and it showed R541 due to Vodacom. Paid it as the finance of a vehicle is very urgent. Was told a paid up letter will be issued in 48 hours. We are now on day 3. It took me 12 days just to get hold of someone to assist me with banking details as to where to pay the account to, reference number I had to use on the payment is also different than the ref number used on the default payment. Ao sending the POP to MFC does not help because of the two different reference numbers. I need urgent attention but doors get slammed in my face by rude, unfriendly impatient staff.