vodacom you are pathetic

I NEED SOMEONE to call me to explain to my why my query has not been processed. On Friday I spoke to Tyrone Nygal - who explained to me that my request needed a signed letter from my husband plus a copy of his ID. If this was sent immediately he would escalate my query. All i need is a print out of my call logs. NO ONE I had spoken to before had told me that these documents were needed. I immediately had my husband sign and send. All done within I think 15 minutes to get to Tyrone's deadline that if he got them he would escalate and I would have them within 1-2 working days. (reference ***, once received your request should be actioned within 1 to 2 working days.) Well now its three days - heard nothing. Got emails from the *********** customer services people . The first one from Mthuthuzeli George says thanks for your email. Sorry for inconvenice. We have escalated it!!!! Really I should have the information already. Unfortunately when you reply to a mail you get a different person - this time Tsepo Moletsane rep**** asking me for all the documentation that you have already! and the letter was addressed to JASON - really!!!! ALL I WANT IS MY LOGS - its urgent