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Esric F

1 reviews | Active since Jan 2017

04 Oct 2021, 17:11

VODACOM YOU ARE ***** of the WORST KIND

I signed up for a fibre contract 31/08/2021 and when time came for the fibre line to go live nothing happened. Sales agent let me to believe my fibre will be up 01 Oct, did not happen. I tried for weeks to get feedback, answers and nothing. I was given an LTE ****le with the router guess what, LTE ****le not working! I work from home and provide IT support on everything so i am not complaining about a trivial matter. My experience had led me to believe that Vodacom has no interest in providing HONEST services to the people of Belhar. Their conduct has been poor, dishonest, condescending and so many more i could add. If someone were to ask me who they should stay away from if they want fibre in Belhar, VODACOM would be top of my list.

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2021, 06:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team