JV
Jan V

1 reviews | Active since Mar 2025

07 Mar 2025, 15:43

Vodacom - You are just a number.

After over 20years, vodacom's service has really declined to be the worst in the market. In the past 3 months I have experienced 3 upgrades canceled without communicating the reason, then when you enquire, the offer is no longer available and you must take another more expensive offer. My daughter's phone number suspended without communicating, after calling them to explain the urgency of the matter, they promise to get back to you in 48 hours, but never call or resolve the issue. And then the best blocking your number so that you cannot call client care from your number, saying that they got to many calls from your number, well then please improve your service so that I don't need to phone you so often!!

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2025, 08:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team