Vodacom, you are disgusting!

I recently had a situation where I became unemployed and was unable to continue to make the contract payments to Vodacom. I contacted them and asked that they put my account on hold until I was able to resume payments. Vodacom was unwilling to accommodate me and froze my account. At a later stage, after receiving many calls from them and offering to pay off the outstanding amount, they converted my contract account to a pay as you go account.

Meanwhile, I continued to pay off the outstanding amount until the account was settled. I then contacted Vodacom and asked that the account be closed so that I could port my number to another service provider. What they did was delete my account such that the number that I've had for 20 years became irretrievable. Dumbfounded by this news, and at a loss for any recourse against this monster, I shrugged it off and got another number.

Furthermore, to add insult to injury, I just received a lawyer's letter from Jacobs Burnard Associates stating that I am indebted to their Client Vodacom to the sum of R16 318.41. Calling the contact person at the said law firm, I found out that this is, in fact, the contract cancellation fee! Really? After I just settled the account? After going on record that I was unable to continue payments?

Vodacom, you are disgusting!