Vodacom you are Bullies and ***********!

I've never hated a company so much. We opened 69 data only lines for our Participants for 12 months business training program in Soweto. We had issues from day one. We opened these lines in August 2020.

1. We have been trying to rectify a billing issue - they have charged us for voice call worth over R7k for a data-only contract. We have been querying this since October - we have lost count how many times they promised to rectify this. 2. We have had our lines suspended for the second time even after we have been asking for statements to see what is owed so we can settle the account. 3. We don't get regular monthly statements - you need to write a letter as a company to get a statement - I run two businesses the amount of management time I've spent chasing them - If my Project Manager and I billed them we would pay a few months salaries with the money / time wasted from chasing an *********** company. She is even as we speak at Vodacom Cresta trying to resolve this I don't know for the umpteenth time! 4. Their customer service line never works - you need to validate your account using your cell or ID. I've spend days trying to call to get some details 5. I am so gatvol I want to throw those lines in the dustibins and start fresh. We have 69 business professionals stranded without data because of Vodacom. 6. After settling the arrears in Devember our account was loaded with prorated data instead of the full 10GB we paid for. 7. Despite their many poor service issues - we are the ones in the credit bureau for non-payment, we have to speak to debt collectors despite unresolved customer issues - sies!

I have never seen such pathetic and lack of customer service. I am going to put this message on all our social media platforms and ask all my friends to re-post this to ensure no one gets taken for a ride by these clowns!

Disgusted

Percival Dikobe (Director - Unstuck Soweto)