Vodacom.. you are billing me for something I never signed up for.. AGAIN!

Item: Vodacom
Rating: 1
Author: Barry M

I don't believe this.. you have done it again! I have blocked content services but still, services are shown as active!! I never signed up for anything ever!

The last communication from Vodacom was, "As per our telephonic discussion, our records indicate that the subscription service is cancelled and the content service blocker activated.

As discussed, we processed a credit for the April and May invoice. The credit will reflect on your Vodacom account within 24 – 48 hours."

This obviously was untrue!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Jul 2022, 12:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Jul 2022, 12:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Barry M's updateReviewer Update

20 Jul 2022, 10:06

Thank you.
Can you please tell me how this happened? Can/will it happen again?

Barry M's update20 Jul 2022, 10:06

Reviewer Update

Thank you.
Can you please tell me how this happened? Can/will it happen again?