MP
Martin P

1 reviews | Active since May 2018

18 Sept 2020, 12:38

Vodacom you are a bunch of ***** and here's the proof. (in short- from email conversations)

Caught out lying again Vodacom!! After contacting Social media on email to try get my upgrade today the following transpired.

I explained I'm invigilating exams and will be caught up heavy next week with the Matrics. Emails: 7:15am they tell me they have requested RAM to release the order. I reply that I hope to get the parcel due to exam invigilation. 7:47am They tell me they've escalated it to RAM for priority delivery. 8:55am I phone RAM. They confirm they haven't communicated with Vodacom. I emailed Vodacom. They reply they tried to contact me which they did not,and I must please give them a time I can recieve delivery. I tell them from after 11am and I'm even prepared to pay the costs.

12:11am I phone Vodacom After Sales, speak to Ntabiseng. She says it's awaiting dispatch and has not been released by Vodacom.

The whole email conversation is pure and outright lies! Nothing adds up. The call to after sales confirms how you have **** through your teeth!!

You will learn Vodacom that I have principles and will not allow or tolerate your lies. I will never cease to expose you whenever you fail to deliver good service. I am not a ****ing number and refuse to be treated as one!! I have 8 contract lines that I pay timelessly and you cannot seem to treat me as a loyal customer!! Why lie, why not just say "Up yours, your will get it when you get it"? Cause that would have been better than the *** Praat!

0
Replies (3)
Vodacom
Vodacom's reply18 Sept 2020, 14:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MP
Martin P's update18 Sept 2020, 17:08
Reviewer Update
********. What lies are coming next? You are literally useless.
MP
Martin P's update21 Sept 2020, 06:03
Reviewer Update
Clearly you have no moral compass and cannot be trusted (hence your trust index). First the delivery will be Friday, then Monday, but I still cannot track it today! Vodacom, you are an embarrassment, you cannot remain consistent and your lies are sickening! Once trust is broken down in any relationship it's over as soon as convenient for the recipient. You will find that's the case with me as soon as the next upgrades on 8 more lines become contract termination. I cannot deal with this ****....