BA
Bash A

1 reviews | Active since Sept 2009

04 Jan 2017, 12:47

Vodacom, you actually take the cake for poor client service

<p>My account has been charged for 4 times for Vodaphone live. We have phoned on nummerous occassions and we simply get nowhere. Your Call Centre agents are simply poorly s****ed and do not talk about getting hold of Vodacom if you do not have a Vodacom phone.</p> <p> </p> <p>I will now reverse my debit order payment and will let you run after me for your money as it is unaccapetable what I am going through. Please get a senior maanager to phone. One of the many calls that I have logged referrence number ********** 22 or ********** 22 or ********** 12 or #sibongile. Do I need to continue.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 16:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team