CG
Christine G

1 reviews | Active since Jan 2012

06 Mar 2020, 10:08

Vodacom yet again suprised me - in an unfortunate way!

Today I have received a call from Vodacom - they claim that I owe them R4 500.00! This news came as a shock as I have ended my contract with them in March 2019. I paid the last and final invoice, and notified them that I will be a prepaid customer going forward. After receiving a few calls from their call center to confirm the change, it was done. I had another contract with Vodacom (R50 per month), which, after I have cancelled the main contract with Vodacom, and not received any statements from them, I found that the line was cut, and assumed that the R50 per month contract had also be cancelled. Today, to my utter suprise, it was brought to my attention that the contract (R50 per month), had from March 2019 to March 2020 accumulated to R4500 owed to Vodacom, and my account is in "arrears" by R650! The basic math does not make sense to me. I would recommend people to READ the HelloPeter Reviews and DO NOT TAKE OUT A CONTRACT with Vodacom. We always think that it would be different - it never changes.

0
Replies (2)
Vodacom
Vodacom's reply06 Mar 2020, 13:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CG
Christine G's update09 Mar 2020, 15:16
Reviewer Update
Dear Vodacom,

I am waiting for the consultant to contact me - Instead, I have received an sms saying that I have to pay R4879.95 to avoid being handed over. I would like a statement to see how R50 per month x 12 months adds up to R4879.95, please?