1 reviews | Active since Mar 2009

30 May 2016, 08:16

Vodacom : yet again, no joy with Customer Services

<p>I recently moved my number to FNB Connect from Vodacom. I have tried to request my last 4 invoices from Vodacom, since they never emailed them to me initially, only be told that they cannot be retrieved. Surely it's a SARS requirement to keep this information on file? Is this simply another pathetic excuse from a useless call center agent?</p> <p> </p> <p>Again, call after call, transfer after transfer, and no joy. Is there no end to pathetic service? If you can even call it that. How does this business survive?</p>

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Replies (1)
Vodacom
Vodacom's reply30 May 2016, 12:31
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team