NM
Nisha M

1 reviews | Active since Jun 2016

28 Jul 2017, 09:46

Vodacom yet again!!!!!!!!!! Data disappeared overnight!!!

<p>Yesterday I checked my balance and I had about 483mb of data and this morning I get a message saying my data has run out!!! HOW IS THIS POSSIBLE????!!! I use wi-fi at work and when I get home, I use my data for a little bit and then switch it off!!! In ONE day- literally a few hours- PLEASE EXPLAIN HOW THIS IS POSSIBLE????!! ****IT VODACOM, COMPLAINTS EVERTYIME-U SUC****</p>

0
Replies (3)
Vodacom
Vodacom's reply28 Jul 2017, 10:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

NM
Nisha M's update31 Jul 2017, 14:20
Reviewer Update

3 days and still waiting VODACOM!!!!!!!!!!!!!!!!!!!!!

Vodacom
Vodacom's reply03 Aug 2017, 13:08
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian