VO
Volker O

1 reviews | Active since Jan 2013

10 May 2025, 13:58

Vodacom, yet again...

This really warrants a negative star rating. How about it, HelloPeter, you should really go with the times and allow negative stars as well...

Vodacom still owes me some credit as far as I am seeing it, they went down in the area end March and during April, did no provide more than half a months worth of working connectivity, so Vodacom, you never provided your reason for not providing the service you have been paid for, maybe time for you to come clean. Now for the next edition, around 09:00, I think it was, Vodacom soiled its shorts yet again, I was hoping it would come back on its own, since phoning 135 is not an option, that idiot tobi, just wants to reset the connection, which really, when you network says "Emergency calls only" does not thing for anyone other than pi** the client off. It is now 13:56, so over 4 hours of no connectivity, come Monday, unless this lot gets resolved today and I get some feedback as well as an offer of credit for services not provided, but charged for, I will have to go the legal route and get satisfaction via the courts, I suspect... lets see what happens.

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Replies (1)
Vodacom
Vodacom's reply10 May 2025, 16:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team