1 reviews | Active since Mar 2013
Vodacom - yet again appalling service
<p>At midnight on 1 March 2017 I have received 2gb data on my pocket wifi, by noon I have received a message to advise that the 2gb has been depleted. Absolutely impossible as I have other wifi at home, hence the useage must be from 06:00 in the morning up to 12:00 for which I also have 500mb on my phone. On my phone for this little period I apparently have used 150mb, also impossible! How is this possible thus I phone Vodacom just to be advised that Vodacom has a problem with the data bundles and technicians are busy restoring the problem. We are now 6 days later and my data has not been restored thus I am probably charged with out of pocket rates. I have been promised to be called back and to date nil has happened since 1 March 2017. I do not think that being a Vodacom Client since 1995 has done me any good for being loyal.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
24 hours later and no contact has been made as promised by Vodacom. Just promises by Vodacom, please think carefullly prior in entering into an agreement with this Company, service is of non-existence.
24 hours later and no contact has been made as promised by Vodacom. Just promises by Vodacom, please think carefullly prior in entering into an agreement with this Company, service is of non-existence.
Ater being promised to receive a call from Vodacom, stil no call. I am probably paying through the roof now for data, but Vodacom does not care at all. Please think twice prior in entering angreement with Vodacom as it is highly likely that you will not receive any after sales service.
Ater being promised to receive a call from Vodacom, stil no call. I am probably paying through the roof now for data, but Vodacom does not care at all. Please think twice prior in entering angreement with Vodacom as it is highly likely that you will not receive any after sales service.
Nine days later still no call from Vodacom as initially promised. Just learned in the letters of a newspaper that there are several complaints regarding the data by Vodacom is being depleted in a ridiculous speed. SOUTH AFRICA CITIZENS PLEASE CAREFULLY CONSIDER YOUR OPTIONS BEFORE ENTERING INTO AN AGREEMENT WITH VODACOM.
Nine days later still no call from Vodacom as initially promised. Just learned in the letters of a newspaper that there are several complaints regarding the data by Vodacom is being depleted in a ridiculous speed. SOUTH AFRICA CITIZENS PLEASE CAREFULLY CONSIDER YOUR OPTIONS BEFORE ENTERING INTO AN AGREEMENT WITH VODACOM.