HN
Horst N

1 reviews | Active since Feb 2014

20 May 2016, 09:12

Vodacom yet again

<p>In February 2016 my Samsung tablet was repaired at Vodacom in Sandton. The battery had to be replaced. It worked for a few weeks and then suddenly wouldn't switch on at all. I had it sent back about 3 or 4 weeks ago to have it sorted out.</p> <p>1. No sms notifications that the job was being worked on</p> <p>2. Today I get an email that the tablet had been sent back to Vodacom Northgate with the notification "Quote unanswered.</p> <p>3. According to Vodacom Sandton the quote was sent to Brendan at Northgate who never contacted me and now says that he does not have access to quotes and the quote would have come from Sandton.</p> <p>4. Sandton claims that the tablet was dropped which is simply not true, and even when I got the tablet back the last time the back cover had not been clipped in properly</p> <p>Why am I being **** to, and why is no one ever responsible for anything at Vodacom and they pass the buck back and forth leaving the customer hanging in the middle of it?</p>

0
Replies (2)
Vodacom
Vodacom's reply20 May 2016, 12:15
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,

HN
Horst N's update30 May 2016, 09:13
Reviewer Update
It's been TEN DAYS and I have heard NOTHING. VODACOM, GET YOUR ACT TOGETHER